This is the first solo female franchise owner within Shuttercraft’s network, and the Chester branch is part of the company’s ongoing commitment to sustainable growth.
As part of Shuttercraft’s national network of experts, the Chester team offers customers excellent customer service at every point of contact through extensive technical and customer service training.
With 38 partner businesses in the UK, the bespoke shutters business provides expert on-site consultations and professional installation for homes across the UK.
A number of franchisee support services have also been developed and expanded to ensure Shuttercraft continues to deliver exceptional customer service.
Award Winning Training Programme by Shuttercraft Chester
The award-winning training programme offered by Shuttercraft is an integral part of its extensive range of services. A 15-year shutter industry veteran, Mark Duwell is the head trainer for Shuttercraft, and he leads the training, offering franchise owners and their staff all the support they require to handle complex installations – ensuring homeowners across the country receive the highest quality products.
The British Blind and Shutter Association has also recognized Shuttercraft’s ‘Best In-House Training Programme’ as part of its commitment to offering industry expertise far and wide.
A variety of networking events offer further professional development opportunities, bringing together leading lights in the industry to share insights and improve processes.
In addition to workshops and guest speakers, the events are organized by Shuttercraft. As a result, franchise owners, such as the Chester branch, will be supported to share their experience and knowledge throughout the Shuttercraft network, ensuring the highest level of customer service for consumers.
We are delighted to have Marie Holland join our network of partners, says Tony Reid, Head of Marketing at Shuttercraft.
As a franchise business, Shuttercraft knows how important its franchise owners are. Providing such a wide range of support services to help drive their operations forward is a key part of our success overall, and we’re proud to be able to support them in their efforts.”
“I felt very comfortable throughout the training at Shuttercraft, as Mark tailored it specifically to meet my needs
.” Says Marie. We are blessed with a warm and motivating atmosphere at Shuttercraft, as well as a very knowledgeable, reassuring team of professionals in each field.”